Frequently asked questions

Order Issues

Photos are missing

Each of your orders is of great importance to us, and we do everything we can to provide you with an impeccable service. Nevertheless, sometimes the improbable can happen and a print can be missing from your order.f this happens, we will happily print the missing photo(s) so that you can appreciate each and every one of your pictures.

If you have chosen in-store pickup, the best way to retrieve a missing print is to ask the Walgreens Photo Service employee to print another one.

If you have chosen home delivery, let us know which photo is missing and we will ship it to you a.s.a.p.

Print Quality

We try to offer the best experience at Photo Print with a great print quality. However, results may differ depending on the ink level and printer length.

If your prints looks grainy, blurry, dark or pixelized, please let us know (attach a photo of those prints) and ask for a re-print at your Walgreens store.

Prints are Cropped

You have carefully cropped each of your photos in the Photo Print application before placing your order.

However, a few millimeters around the edge may be cut during printing. This depends on the printer. 

We would like to ensure that this no longer occurs. If one of your photos has been over-cropped or is no longer centered, please let us know and attach a picture of the photo.

Order not Ready

It usually takes one hour to process your photos. However it might take a bit longer at peak printing times, around the holiday season for example.

If your Walgreens store processes your order with a delay, your are welcome to share the details with us.

Store is Closed

Estimated printing time takes into account the opening hours of your selected Walgreens store. However, it is possible that a store closes  at an earlier time, spontaneously or for internal reasons without us being notified.

If the store is closed when it shouldn't be, please let us know so that we can correct any errors on the app.

Employee not Friendly

The quality of our service is one of our main priorities, this includes the service given upon the recuperation of your order in a Walgreens store.

If a store employee or clerk does not behave accordingly, unprofessionally or without courtesy, don't hesitate to let us know with a maximum of details. We will do the necessary to ensure that this does not happen again.

Employee Missing

When you arrive at your Walgreens, an employee will be present at the Photo center.

If this is not the case and it appears that no-one is available to print & pack your order, the problem should be resolved as soon as possible.

If you have experienced this problem, please accept our apologies. Share any information that you can so that we can address the issue.

Order Not Shipped/Received

Mail shipping orders are printed and dispatched within 2 working days. If your order has still not been shipped after this period, notify us and we will look into your order status.

Once your order has been shipped, it usually takes between 2 and 6 days to be delivered. This is an approximative time-frame and cannot be used as a guaranteed delivery period. 

This delivery period might be a bit longer around the holiday season or during big events, for example.

If your order is not at home within 10 days, please let us know and we’ll ship another one for free.

Payment Declined

Your credit/debit card may be declined for many reasons such as insufficient funds, Internet purchase security options, etc. Make sure you have all the basic criteria to buy online before attempting to order prints.

If your card continues to be declined, contact your bank for more details.

Orders and Prints

Edit Photos

Every selected photo can be edited to adjust the cropping and the print size : 4x4, 4x6, etc.

Rotate and filters are not available at this time. But watch this space … In the meantime you can use any other photo editing app to edit your photos before adding them to your cart from your gallery.

Print Quality

We try to offer the best experience at Photo Print with a great print quality. However, results may differ depending on the ink level and printer length.

If your prints looks grainy, blurry, dark or pixelized, please let us know (attach a photo of those prints).

Prints Finish

Two print finishes are available, depending on the chosen delivery mode.

Only the glossy finish is available for in-store pickup.

A matte finish is proposed for mail shipping orders for the same price, no additional fee.

Photo Cropping

Each selected photo can be cropped by yourself before being added to your cart.

If a printed photo has a crop that is different to the crop you added to your cart, please let us know.

Order Mix-up

It is possible that a photo from another order slips into your photo packet. And whilst very rare, if you do find yourself in this case:

For in-store pickup orders, please bring the photo back to your Walgreens so that it can be attributed to the correct order. 

For home shipping orders, please throw any prints that are not your own into the trash.

Notifications

Authorization for notifications is requested when you open the app for the first time after installation. Accepting notifications allows you to to benefit from 10% off your first order. 

Receiving notifications will also keep you informed of the status of your orders. For example, once your order has been printed, you will receive a notification.

Once your order has been paid for and picked up, you will receive a notification allowing you to rate your experience with Photo Print. This allows us to constantly improve your experience with the application.

Coupon codes can also be sent to you via notification when they are available! 

Reorder

You can at any moment reorder the same prints by tapping HISTORY, and then next to the order you would like to reprint, tapping REORDER. 

This button will take you directly to the checkout, applying the same information and coupon.

Please check delivery and store pickup information before confirming your reorder.

Order Cancelation

Once an order has been submitted, you cannot cancel it. Order cancelation is unavailable because your photos are sent to print as soon as you click SUBMIT ORDER.

For a mail shipping order, you credit/debit card will be charged directly after the order submission. 

For in-store pickup orders, your prints are waiting for you at the Walgreens store and you have selected for pickup.

Walgreens Stores

Printers

The majority of Walgreens stores are equipped with a Photo center and professional quality photo printers.

If the printers in your Walgreens do not work, please don’t hesitate to let us know so that we can direct you to another store.

Store Missing

We regularly update our list of Walgreens stores.

If a Walgreens store with a photo center does not appear on the list, notify us so that we can add it.

Mail Shipping

Package Tracking

Your order can be tracked via UPS services before it’s delivered to USPS services, at your state post office.

At this time, there’s no USPS tracking process. 

Shipping Fees

All shipping fees are fixed to $1.99 no matter how many prints you order. Those fees are used to ship your orders via UPS services in a 2-6 days delivery period.

Payment

In-store Pickup Payment

For In-Store Pickup, you pay in cash or with a credit/debit card at your Walgreens store when you pick up your prints. No payment is made in the application.

Mail Shipping Payment

For Mail Shipping orders, we offer you a secure in-app payment process with credit/debit cards. Fast and safe.

Prepaid cards are not currently accepted as a form of payment for Pictarine Photo Print orders.

Prices and Coupons

My coupon is Not Working

Walgreens coupons are not compatible with this app for in-store pickup orders.

However, feel free to contact us, if you tell us a good joke, you’ll get a coupon!

Current Coupons

You can use the coupon PIX10 to get 10% off orders above $10, or PIX20 to get 20% off orders above $20.

Check your inbox, we may send you a discount code from time to time.

Contact Us

If you need help with an order or are having trouble using the app, please contact Steve via the in-app 'Help' button.

Steve is available 24/7 to answer your questions and guide you through using the app.